What our clients have to say
Good group of guys working here. Support your local business! Quick, responsive, and top-quality work. Will definitely use them again for a home renovation project.
If you are looking for a restoration company that offers mold remediation, storm damage repair, fire and water damage restoration services then I highly recommend Restoration Done. They are a certified restoration company in Spokane, WA. They are quick, knowledgeable and put the customer first. You will not regret choosing them to restore your home.
Restoration Done responded very quickly to our call and answered all of our questions and concerns. Their technicians are highly trained and experienced. They dispatched the crew in a timely manner and from start to finish the company was very professional.
Restoration Done is a great company. Mike is very knowledgeable, dependable and easy to work with. He worked with us to understand insurance and get the best possible outcome. I highly recommend this company.
Wind and fire damage aside, the expensive part comes later
A tree through the roof is obvious and it gets dealt with. What costs money here is the four days afterwards: the power goes out, the house sits unheated through a January night, pipes freeze and split, and thaw into an empty building while everyone is still looking at the branch in the driveway.
Board up and tarping first. The building stops taking on damage that same visit.
We look for the second loss. Frozen pipes and hidden water, not just the obvious damage.
We stay past the tarp. Most companies do the emergency phase and leave the rebuild to somebody else.
Four kinds of storm, four ways a building fails
High winds lift shingles from around 50 mph and bring down shallow-rooted pines. Snow load and ice dams push meltwater back under the shingles. Hail bruises the mat where you cannot see it from the ground. And wildfire smoke contaminates buildings that never caught fire.
Roof inspected from the roof. Wind and hail damage does not show from the ground.
Documented for the claim. Dated photographs before anything is moved or cleared.
All of it by one crew. Including the water that came in behind the damage.
The tarp at midnight and the finished roofline are one contract
Most companies do the emergency phase and hand you off for the rebuild, which is where storm jobs stall. We are licensed general contractors in both states, so nobody owns the middle but us.
One company manages the entire project. The tarp at midnight and the finished roof months later.
Licensed general contractors in both states. So nobody owns the middle of the job but us.
Hidden moisture mapped. Water that comes through a roof travels sideways before it shows.
Wind or flood: the distinction that decides your claim
One distinction decides most storm claims, and the damage looks near enough identical either way.
Documented before we touch anything. Which is what protects a claim where the cause is mixed.
Itemized scope your adjuster can use. Written the way carriers expect to receive it.
We deal with the carrier. Directly, where you want us to.
What happens after you call
Four steps from your first call to a building back in use.
- 01
Give us a call
Reach a real person, day or night. We take emergency calls around the clock.
- 02
We assess the situation
A certified technician inspects the damage on site and identifies the source.
- 03
You receive an estimate
A clear, itemized scope and price, written so your insurer can work from it.
- 04
Paperwork signed, work starts
Once you approve, we begin immediately. No waiting on a crew to free up.
Frequently asked questions
What wind speed will damage a roof?
Less than most people think. Shingles begin lifting around 50 mph in gusts, and 60 to 70 mph will strip sections off an older roof. Damage concentrates at edges and ridges.
What does wind damage look like on shingles?
Creased or curled tabs, granules in the gutters, exposed nail heads, and shingles that look flat but lift by hand. From the ground you will usually see none of it.
Will insurance pay for wind damage to a roof?
Usually, when wind caused it. What insurers dispute is age and wear. A thirty-year roof at the end of its life is often depreciated or declined. Dated photographs settle those arguments.
How much is an emergency board up?
A few hundred dollars for a typical opening; a large roof tarp is more. It is nearly always reimbursable as emergency mitigation, and far cheaper than the water damage it prevents.
What is storm damage restoration?
The full sequence after severe weather: securing the property, removing debris and trees, extracting water and drying, cleaning, then repairing back to pre loss condition. Mitigation is only the first part.
How long does storm damage restoration take?
The emergency and drying phase is typically three to five days. Repairs depend on scope: a re-roof and interior work is a few weeks; structural rebuilds are permitted and run longer.
Does Idaho get hail storms and other natural disasters?
Yes. North Idaho sees hail, severe windstorms, heavy snow load, spring flooding and wildfire, and Kootenai County gets all of them in a typical year.
Talk it through with someone who has done this before
Tell us what happened and we will tell you what it takes to put it right. The call is free and there is no obligation.
Licensed in Washington and Idaho · IICRC certified · Over a decade in business
What to do before we arrive
Make it safe first. Stay away from downed lines, and if water has reached wiring or a panel, leave the power off. Then make temporary repairs. This surprises people. Washington's Office of the Insurance Commissioner tells property owners to tarp and board up BEFORE the adjuster arrives. Protecting the building from further damage is a standard condition in almost every policy. Keep the receipts, because reasonable emergency costs are reimbursable. Photograph and film everything from several angles before anything is moved.
How fast we get there
Crews and equipment run from Spokane Valley and Coeur d'Alene, which puts most of Spokane County, Kootenai County and the Highway 95 corridor inside an hour at any time of day. After a widespread windstorm every restoration company in the region is triaging at once, and we will tell you honestly where you are in line rather than promising an arrival we cannot hold.
The process, once we are on site
Board up, tarping and hazard isolation so the building stops taking on damage. Then a full assessment using moisture meters and thermal imaging, because a wet ceiling means a wet wall cavity somewhere below it. Standing water is removed and professional drying equipment is metered daily; IICRC standards set the moisture level we dry to, not a fixed number of days. Debris removal, contents, and antimicrobial treatment where the water was contaminated. Then reconstruction to current building code, with final inspections to verify it.
Burn scars and spring melt
Two flooding sources are specific to this region. Rain-on-snow along the creeks and rivers drives spring flooding, and burn scar runoff after a wildfire season sends water straight downhill off ground that can no longer absorb it. Both are outside-source flooding, which is the coverage distinction above.