Commercial Water Damage Restoration
What our clients have to say
Good group of guys working here. Support your local business! Quick, responsive, and top-quality work. Will definitely use them again for a home renovation project.
If you are looking for a restoration company that offers mold remediation, storm damage repair, fire and water damage restoration services then I highly recommend Restoration Done. They are a certified restoration company in Spokane, WA. They are quick, knowledgeable and put the customer first. You will not regret choosing them to restore your home.
Restoration Done responded very quickly to our call and answered all of our questions and concerns. Their technicians are highly trained and experienced. They dispatched the crew in a timely manner and from start to finish the company was very professional.
Restoration Done is a great company. Mike is very knowledgeable, dependable and easy to work with. He worked with us to understand insurance and get the best possible outcome. I highly recommend this company.
In a commercial building, water goes down, and it takes every floor with it
A burst pipe on the third floor is not a third-floor problem. Water runs down the riser, along the deck and through the ceiling grid, often two or three tenancies below before anyone notices a stain, and the wet part is rarely where you can see it.
Moisture mapped, not guessed. Thermal imaging and meters find what the ceiling grid is hiding.
Equipment sized for the building. High-capacity extraction and industrial LGR dehumidifiers.
Neighboring tenants documented too. Their loss goes in the record alongside yours.
Four causes account for most commercial water losses here
Winter does most of the damage here. A lightly heated unit over a long weekend, a freeze-triggered sprinkler head, snow load pushing water through a parapet, then spring melt along the rivers. The pattern repeats every year.
Answered any hour. Frozen pipes get found on a Monday morning, and we pick up then.
Source stopped before we dry. Otherwise you are drying a building that is still filling.
Free prevention walk-through. We note your shutoffs and risk points before the next one.
Equipment sized for a building, not a house
A domestic setup will run for two weeks in a warehouse and still not reach dry standard. Volume, cavity size and vertical spread all change what the job needs.
Extraction sized for the volume. Not a domestic setup running for two weeks and still missing dry standard.
Metered to IICRC dry standards. Logged daily, so dry is a reading rather than an opinion.
Category three under protocol. Sewage contained, removed and disinfected properly.
Restoration planned around your business, not ours
A restoration plan should match your operational needs, which means agreeing three things before work starts: which areas earn revenue, which can close, and when we are allowed on site.
The plan agreed before we start. Which areas earn, which can close, and when we are on site.
Phased so you stay open. Barriers and night work wherever the schedule allows it.
One project manager. Across the mitigation and the rebuild.
What happens after you call
Four steps from your first call to a building back in use.
- 01
Give us a call
Reach a real person, day or night. We take emergency calls around the clock.
- 02
We assess the situation
A certified technician inspects the damage on site and identifies the source.
- 03
You receive an estimate
A clear, itemized scope and price, written so your insurer can work from it.
- 04
Paperwork signed, work starts
Once you approve, we begin immediately. No waiting on a crew to free up.
Frequently asked questions
How does commercial water damage restoration work?
Five stages: stop the source, extract the standing water, map the moisture, dry to a measured standard, then repair. The commercial difference is scale and sequencing.
How much does commercial water damage cost to fix?
It follows how much material absorbed water and how long it sat, not floor area. A supply line failure caught the same morning is a modest dry-out; the same failure over a long weekend through three floors is a reconstruction project.
What is the water extraction method?
Pumps for deep standing water, then truck-mounted or portable units that pull water out of carpets, hard floors and subfloor. Extraction removes far more water than evaporation, which is why it precedes drying.
What does a restoration company do after a flood?
Makes the building safe, removes the water, discards what is unsalvageable, dries the structure, treats for contamination, then rebuilds. After a flood, contamination decides most of it, because floodwater is category three.
Can you work at night so we stay open?
Yes, and we usually do. Night and weekend work, hoarded zones and phased handover are standard on commercial jobs.
Do you handle the repairs as well as the drying?
Yes. We are licensed general contractors in Washington and Idaho, so it is one contract from extraction to final fix.
Talk it through with someone who has done this before
Tell us what happened and we will tell you what it takes to put it right. The call is free and there is no obligation.
Licensed in Washington and Idaho · IICRC certified · Over a decade in business
What causes commercial water damage here
Frozen and burst pipes are the most common commercial loss we see through winter. The pattern is always the same. A unit that is empty or barely heated, a cold snap, and a supply line in an outside wall or an unheated mezzanine. Nobody is in the building over a long weekend, so the water runs for three days before the first person opens the door on Monday. Sprinkler discharge releases a very large volume very fast, and freeze-triggered discharge in an unheated space is common in this climate. Roof and parapet failures after snow load or ice damming put water straight into the ceiling void.
Agricultural and food processing facilities
Around Spokane and the Rathdrum Prairie there are plants where a water loss is also a food safety event: sanitation zones, product on the line, and inspection requirements before you can restart. Those jobs need documentation the regulator will accept, not just a dry building. On a big incident, environmental rules can apply too. If dirty water leaves the site, the regulator wants to know how it was handled. That is the Department of Ecology in Washington, and the Department of Environmental Quality in Idaho.
The process
Emergency response prioritizes stopping the source: isolation valve, riser or main, and the sprinkler system reset where that applies. High-capacity extraction removes the standing water, because every hour it sits is more absorbed into subfloor, insulation and drywall. We then determine the true extent with moisture mapping and infrared thermal imaging, because in a commercial building the wet part is rarely where the water is visible. Structural drying runs with industrial equipment, read daily and logged, until the materials are genuinely moisture-free. Then the rebuild, by the same team.
Continuity planning before the loss
Business continuity planning is worth doing before the loss rather than during it. If you want, we will walk the building and note the shutoffs, the risk points and the areas that would need protecting first. That costs nothing and makes the 3am call considerably shorter.
Below-grade space and basement flooding
Basements, parking levels and below-grade storage are where commercial water ends up, because water runs downhill and the lowest floor is where the risers, the electrical and often the records are. Below-grade space dries more slowly than the rest of the building: less airflow, cold surrounding ground, and slab that holds moisture against whatever is sitting on it. Expect the dehumidification to run longer down there than upstairs, and expect the drying log to prove it rather than a technician saying it feels dry.