What our clients have to say
Good group of guys working here. Support your local business! Quick, responsive, and top-quality work. Will definitely use them again for a home renovation project.
If you are looking for a restoration company that offers mold remediation, storm damage repair, fire and water damage restoration services then I highly recommend Restoration Done. They are a certified restoration company in Spokane, WA. They are quick, knowledgeable and put the customer first. You will not regret choosing them to restore your home.
Restoration Done responded very quickly to our call and answered all of our questions and concerns. Their technicians are highly trained and experienced. They dispatched the crew in a timely manner and from start to finish the company was very professional.
Restoration Done is a great company. Mike is very knowledgeable, dependable and easy to work with. He worked with us to understand insurance and get the best possible outcome. I highly recommend this company.
When disaster strikes a business, the restoration bill is rarely the biggest number
Work out what a day of closure costs you: revenue you do not take, payroll you pay anyway, customers who go elsewhere. For most operations that figure is larger than the entire mitigation invoice, and it accrues every day the building is unusable.
We sequence around trading. The areas that earn money get dried and reopened first.
Nights and weekends as standard. The disruptive work happens while you are closed.
One project manager. You are not coordinating trades on top of running the business.
Why commercial property damage is not just a bigger house
Larger floorplates, more systems and stricter codes are the obvious differences. The ones that actually cost money are less obvious.
Commercial-scale equipment. Sized for floorplates and risers, not for a house.
Systems recommissioned, not just structure. HVAC, sprinklers, electrical distribution and lifts.
Code handled at estimate stage. Occupancy, fire separation, ADA and egress, before they hold up your reopening.
Mitigation and the rebuild, under one contract
We handle the whole sequence, not the first half. Most restoration companies mitigate and hand you to a contractor for the rebuild; we are licensed general contractors in both states, so one call covers the emergency response and the finished building.
One company manages the entire project. Emergency response through to the finished building.
Licensed general contractors in both states. The rebuild is not handed to somebody else.
Every trade on one contract. Water, fire, storm, mold, biohazard and reconstruction.
Four questions worth asking before you sign anything
A provider who understands local hazards and regulations is worth more than a cheap number. These are the questions that separate a genuine commercial contractor from a residential outfit taking a bigger job.
Do you self-perform the reconstruction? If mitigation and rebuild are two companies, the gap between them is yours to manage.
Are you licensed in both states? Verify at Washington L&I or on the Idaho register. Many operators hold only one.
Who is my single point of contact? If the answer is a call center, you will be re-explaining your building every week.
What does your documentation look like? Photos, moisture logs, daily reports and a scope in Xactimate. Not a summary at the end.
What happens after you call
Four steps from your first call to a building back in use.
- 01
Give us a call
Reach a real person, day or night. We take emergency calls around the clock.
- 02
We assess the situation
A certified technician inspects the damage on site and identifies the source.
- 03
You receive an estimate
A clear, itemized scope and price, written so your insurer can work from it.
- 04
Paperwork signed, work starts
Once you approve, we begin immediately. No waiting on a crew to free up.
Frequently asked questions
What qualifies as commercial property damage?
Physical damage from a specific cause: water, fire, smoke, storm, impact, sewage or mold. It generally excludes gradual deterioration and deferred maintenance, which is the distinction most disputed claims turn on.
What will not be covered under a commercial property policy?
Typically flooding from an outside source, earth movement, long-term seepage and wear. Mold is often sublimited unless it followed a covered event.
How quickly can you respond to a commercial loss?
We answer the phone any hour and mobilize from whichever base is closer, Spokane Valley or Coeur d’Alene. When you call we will tell you honestly where you are in line rather than quote an arrival time we cannot hold.
Can you work outside our business hours?
Yes, and on most commercial jobs we do. Night and weekend working, hoarded zones and phased handovers are normal here.
What is the difference between cleaning and restoration?
Cleaning removes soil from a surface. Restoration returns a damaged building to pre loss condition: mitigation, removal, structural repair and reconstruction. A cleaning company cannot pull a permit.
Do you work directly with our insurance company?
Yes. We document to their standard, estimate in Xactimate, and deal with adjusters directly. Your insurer can recommend a contractor. The choice is yours.
Do you rebuild commercial property, or only clean up?
We rebuild. Mitigation and reconstruction run under one contract, and the rebuild is scoped alongside the mitigation so your carrier sees one reconciled set of numbers.
Talk it through with someone who has done this before
Tell us what happened and we will tell you what it takes to put it right. The call is free and there is no obligation.
Licensed in Washington and Idaho · IICRC certified · Over a decade in business
How we run a commercial project
Emergency response crews stabilize the property and halt the damage within hours: source stopped, standing water pumped, building secured, hazards isolated. Specialists then map the true extent with thermal imaging and moisture meters, including inside wall cavities and above ceilings. We write the scope in Xactimate, the estimating software your adjuster already works in.
Before work starts we agree the prioritization of critical areas. The production floor, the server room and the front of house get sequenced first; storage and back office follow. Where possible we hoard off zones and work nights so you never fully close. Drying runs to IICRC standards with daily readings, contents are packed out where that is faster than working around them, and reconstruction is built to current code with a final inspection before the space reopens.
Code upgrades, phasing and the second claim
Three things make a commercial rebuild different from a house. You rebuild to current code, which on older stock means egress, fire separation, ADA and sometimes sprinkler coverage that did not exist before, and the upgrade lands on you unless the policy carries ordinance or law coverage. Phased reopening is usually worth more than shaving days off the schedule. Start your business interruption paperwork on day one. Lost revenue, payroll you still pay, temporary premises and the cost of trading around the work can all be recovered. But only if you captured the evidence while it was happening.
Sectors we work in
Retail and hospitality. Offices and professional suites. Multifamily and HOAs. Warehouse and light industrial. Restaurants, which need the health department to clear them before they can serve again. Medical and dental, where infection control sets the rules. Churches, schools and community buildings, which usually have a fixed date they have to reopen by.