What our clients have to say
Good group of guys working here. Support your local business! Quick, responsive, and top-quality work. Will definitely use them again for a home renovation project.
If you are looking for a restoration company that offers mold remediation, storm damage repair, fire and water damage restoration services then I highly recommend Restoration Done. They are a certified restoration company in Spokane, WA. They are quick, knowledgeable and put the customer first. You will not regret choosing them to restore your home.
Restoration Done responded very quickly to our call and answered all of our questions and concerns. Their technicians are highly trained and experienced. They dispatched the crew in a timely manner and from start to finish the company was very professional.
Restoration Done is a great company. Mike is very knowledgeable, dependable and easy to work with. He worked with us to understand insurance and get the best possible outcome. I highly recommend this company.
On a commercial roof, the water has nowhere to run
A pitched residential roof sheds what lands on it. A low-slope commercial roof holds it, which is why snow load, ponding and blocked drains do more damage here than wind usually does. Water that gets through the membrane runs along the deck and comes out somewhere else entirely, often into the tenancy below rather than the space that took the damage.
We get on the roof. Membrane damage and hail bruising do not show from the ground or the ceiling.
Deck traced, not guessed. Thermal imaging follows where the water actually travelled before it showed.
Tenants documented too. Their loss goes in the record alongside yours, which matters on the claim.
Four ways a storm takes a commercial building
Snow load on a low-slope roof, made worse when the drains and scuppers freeze and the meltwater has nowhere to go. Wind uplift peeling membrane back from the parapet. Hail bruising a membrane so it fails months later. And rooftop equipment, which is exposed, expensive, and the first thing to go.
Snow load assessed properly. Wet snow on a low-slope roof is a structural question, not a housekeeping one.
Rooftop units checked. HVAC and refrigeration take wind and hail first and fail quietly afterwards.
Drains and scuppers cleared. Most of the ponding we find traces back to an outlet nobody could reach.
Emergency cover through to the finished roof, on one contract
Most companies do the emergency phase and hand you to a contractor for the rebuild, which on a commercial building means weeks of nobody owning the middle. We are licensed general contractors in Washington and Idaho, so the crew that covers the roof at midnight is the crew that closes the permit.
One company manages the entire project. Emergency cover, drying, and the roof and interior repairs after.
Debris and tree removal. Cleared off the structure and the site so the building can be assessed.
Interior dried while the roof is repaired. The two run together rather than one waiting on the other.
Wind or flood decides the property claim, and there is a second one
Wind, hail and falling trees are covered under a standard commercial policy, and rain through a wind-opened roof generally is too. Rising water and surface runoff are not, and need separate flood cover. Underneath that sits a business interruption claim most operators never file, because the evidence for it has to be captured while it is happening.
Documented before anything moves. Which is what protects a claim where the cause is mixed.
Scoped in Xactimate. The format your adjuster already works in, so it clears without a second visit.
We tell you what to record for the second claim. Lost trading and payroll, logged from day one while it is still provable.
What happens after you call
Four steps from your first call to a building back in use.
- 01
Give us a call
Reach a real person, day or night. We take emergency calls around the clock.
- 02
We assess the situation
A certified technician inspects the damage on site and identifies the source.
- 03
You receive an estimate
A clear, itemized scope and price, written so your insurer can work from it.
- 04
Paperwork signed, work starts
Once you approve, we begin immediately. No waiting on a crew to free up.
Frequently asked questions
Can we stay open while you work?
Usually, in part. We contain and phase so the areas that earn money keep trading, and we do the disruptive work at night or at weekends where the schedule allows. What we will not do is release a zone before it is safe and dry.
The roof is leaking but the ceiling looks fine. Is that possible?
It is the normal case on a low-slope roof. Water gets through the membrane, runs along the deck and appears wherever it finds an opening, which can be a long way from the actual breach. That is why we trace it rather than patching under the stain.
Is hail damage worth claiming if nothing is leaking yet?
Often yes. Hail bruises a membrane without opening it, and the failure shows up months or years later, by which point the storm date is hard to argue. Getting it documented now is what keeps the claim available.
Who deals with our tenants?
We can document their loss alongside yours and work around their hours. What we cannot do is stand between you and them on liability, because that sits in your lease rather than in our scope.
How fast can you get here?
Call and we will tell you where you are in line and when a crew can be on site. After a regional windstorm or a heavy snow event every restoration company in the area is triaging at once, so we would rather give you a real time than one that sounds good.
Do you handle the roof repair, or only the interior?
Both. We are licensed general contractors in Washington and Idaho, so roofing, envelope and the interior repairs behind them go under the same contract as the emergency cover and the drying.
Talk it through with someone who has done this before
Tell us what happened and we will tell you what it takes to put it right. The call is free and there is no obligation.
Licensed in Washington and Idaho · IICRC certified · Over a decade in business
One company, from the emergency cover to the closed permit
A commercial storm loss usually involves three trades and an insurance carrier, and the place it goes wrong is the handover between them. Most restoration companies tarp the roof, dry the interior and leave, and the rebuild starts weeks later with a contractor who never saw the damage. We are licensed general contractors in Washington and Idaho, so the emergency response and the reconstruction sit on one contract with one project manager.
What we get called out for
Snow load and ice damming on low-slope roofs through January and February, usually where a drain or scupper has frozen and the meltwater has nowhere to go. Wind uplift peeling membrane back at the parapet. Hail bruising that does not leak until the following season. Rooftop HVAC and refrigeration damaged by wind or hail. And falling timber on the wooded commercial lots out toward the state line.
Why the tenancy below matters
Water that enters a commercial roof rarely stays above the space it entered. It runs along the deck and drops through the ceiling grid into whatever is underneath, which is frequently a different tenant with their own stock, fit-out and insurer. Documenting that at the same time as your own loss is what stops it becoming an argument later.
Business interruption is the claim people miss
The property claim covers the building. It does not cover the revenue you did not take, the payroll you paid anyway, or the cost of trading around the damage. Those are recoverable under business interruption cover, but only with evidence captured while it is happening rather than reconstructed at the end from memory. We will tell you what to start recording on the first visit, even though it is not our claim to file.
Areas we cover
Commercial storm work runs from our shops in Spokane Valley and Coeur d’Alene, covering Spokane, Spokane Valley, Liberty Lake, Post Falls, Coeur d’Alene, Hayden and the communities between them.